STORE POLICY
CUSTOMER CARE
We aim to provide excellent customer service and ensure every shopping experience is positive.
If you have any questions about our products, your order, or our policies, please contact us at exstaphia.projects@gmail.com.
We will do our best to respond within 24–48 hours on business days.
We value feedback and use it to improve our products and service quality.
PRIVACY & SAFETY
We respect your privacy and are committed to protecting your personal information.
All personal details collected during checkout or account registration are used solely to process your order and improve your shopping experience.
We do not share or sell your information to any third parties.
Our website uses secure SSL encryption to protect your data during payment and communication.
You can shop with confidence knowing your privacy and safety are our top priorities.
ORDERS & SHIppIng
Once your order is placed, you’ll receive an order confirmation email.
Orders are processed within 1–3 business days after payment is confirmed.
Once your parcel has been shipped, you’ll receive a shipping confirmation with tracking details from PAXI or PUDO.
For more information about delivery, please visit our SHIPPING POLICY.
If you need to return or exchange an item, please review our RETURN POLICY for full details.
If you have any concerns about your order, please email us at exstaphia.projects@gmail.com, and we’ll gladly assist.
PAYMENT METHODS
We offer safe and convenient payment options:
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PayFast (Debit/Credit Card, Instant EFT, SnapScan, Zapper)
All transactions are processed in South African Rand (ZAR) and include VAT where applicable.
Your payment information is securely encrypted and never stored on our systems.